Help Scout

Updated 1 year ago by Sofia Quintero

How to connect your Help Scout account

Closed conversations only NomNom will only synchronise closed conversations from Help Scout when connecting your account. We're planning to enable synchronising all conversation states in the near future.

To connect your Help Scout account to NomNom follow these steps:

  1. First, go to your Help Scout Account and grab your API Key:
    1. Log in to your account
    2. Click on 'Manage' in the main menu
    3. Click on 'Users'
    4. Click on your profile
    5. Click on API Key

  2. Now go to NomNom > Account area > Integrations and click on ‘Connect Help Scout’:

  3. Fill in the name and API Key, and click 'Connect'. Easy breezy!
NomNom will need a few minutes to fetch all your data. Be patient, good things come to those who wait :)
If you can't see Help Scout in your sources after connecting. Then there might be something strange, in your neighborhood. 👻 Just repeat the steps above, and make sure your API key was filled in correctly.
Got another issue? Just hit us up on !
Number of documents limited during your trial. During your trial we sync up to 5000 of the most recent documents from Help Scout. If you upgrade to a paid account, we then retrieve all of your data.
New tickets will be always synchronised.

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