GDPR Compliance

Updated 1 week ago by Łukasz Korecki

General Data Protection Regulation, also known as GDPR is coming into effect on 25th of May, 2018. You can find the full copy of the regulation here. We are committed to being fully GDPR compliant as a data processor. We already offer features which allow for controlling what data you want to retain in your NomNom account:

  • Our Rules feature allows for setting a custom retention policy of feedback imported into your NomNom account
  • Our API allows for programmatic erasure of your customer’s information
  • Our data exports ensure data portability by using machine-readable formats
  • If you choose to cancel your NomNom subscription your data is completely deleted within 24 hours from the moment your account is closed

If you require a Data Processing Agreement, please contact us via support@nomnom.it

 

Data sub-processors

Here’s a list of 3rd party entities with whom we share some of your details, as a NomNom customer:

  • Your Name
  • Email address
  • IP address and location
  • Billing details are given when subscribing to the paid service (postcode and billing address)

3rd Party Service

Purpose

Website

Data Location

Heap Analytics

Product Analytics

https://heapanalytics.com/

USA

Intercom

Customer support and communication

https://intercom.com

USA

Amazon Web Services

File storage and cloud computing

https://aws.amazon.com

EU, USA

Google Cloud Platform

Cloud computing, data storage, and machine learning/natural language processing

https://cloud.google.com

USA

FullStory

Customer support

https://fullstory.com

USA

Stripe

Payment Processing

https://stripe.com

USA

Sendgrid

Transactional Emails, accepting emails sent to NomNom application

https://sendgrid.com

USA

Mixpanel

Product Analytics

https://mixapnel.com

USA

Amplitude

Product Analytics

https://amplitude.com

USA

Google Analytics

Product Analytics

https://analytics.google.com

USA, EU

AdRoll

Advertising  – retargeting and conversion tracking

https://adroll.com

USA


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