Updated 1 year ago by Sofia Quintero

NomNom allows you to link your customer feedback to JIRA issues.
The integration is two way:

  • You can link NomNom project with a JIRA issue and track the progress from NomNom project. NomNom will synchronize issue's status whenever it changes
  • Optionally, we can add the NomNom project linked to the linked JIRA issue so that anybody working on the issue can quickly go back to NomNom to see customer feedback collected in the linked project

Connect your JIRA integration account

JIRA Cloud only Currently we don't integrate with self-hosted JIRA. It's still in progress. If you're interested in early access to on-premise support, drop us a line

First you need to connect your JIRA account to NomNom.
You can use your own username & password if you have sufficient privileges.
To allow full functionality the user connecting integration needs to have at least following permissions enabled in JIRA:

  • Edit issues
  • Create issues
  • Browse projects

If you do not have those permissions you can ask your Jira administrator to use his own credentials or to setup a NomNom specific user which will have those permissions enabled.

Permissions are important Make sure the user who's credentials you'll be using can access all the JIRA projects you are planning to be linking

Connect JIRA in integrations section:

If the credentials are correct and the user has sufficient permissions you should see the following screen:

Your JIRA account is now connected to NomNom.

This step is optional, you can skip to testing your integration section

If you skip this step the integration will only work one way You’ll be able to see JIRA issues & their statuses in NomNom projects but you won’t see the NomNom project link in your Jira issues

In order to allow a two way integration you need to setup a custom field in JIRA which will be used for the NomNom links.

To setup a custom field in your Jira account go to Settings -> Issues:

Then click on "Custom fields":

Now click on "Add custom field":

For the field type, find the "URL Field" (we'll be adding link to NomNom in that field):

Finally, the name of the custom field needs to be "NomNom Link". This is because NomNom needs to know where to insert and look for data in Jira.
This is really important in order to make sure the integration will work.
Description is optional and can be any string:

Now you need to the add the created "Custom field" to all your JIRA projects "Default screen".
In order to do this, "NomNom Link" custom field needs to be added to all edit and create issue screens.

Why? This is required due to JIRA API limitations
The API uses the same data model setup as your UI screen setup.
We can only assign NomNom links to your project's issues when the project has an available field for both Edit and Create issue.
JIRA Version Please note that since JIRA version 6.2, adding a new project no longer uses Default screen and you’ll need to add the NomNom Link custom field to the project's screens manually. You can find more at https://confluence.atlassian.com/jirakb/creating-new-project-always-creates-a-new-issue-type-scheme-588582374.html

In order to configure your JIRA screens, in the next window select all your Default screens.
In our example, these are "AK: Kanban Default Issue Screen" and "Default Screen":

Finally, ensure all your changes are saved:

Now NomNom will be able to add links to your JIRA projects and you should start seeing a "NomNom Link" field in all your issues that are linked to NomNom.

Test your integration

Now that you have connected your JIRA account to NomNom you will be able to link NomNom projects to your JIRA issues.

In order to do this, go to any NomNom project and click "Link to JIRA" button, available at the settings cog in your NomNom project:

A new modal will popup where you can select your project:

And the issue you want to link:

If you want to create a new JIRA issue, we also provide a shortcut for you. Go ahead a click “create new issue”. A new modal will appear and ask you for the issue type that you want for your new issue:

Now you can click “Create Issue” and you will be sent to a JIRA form where you can finish creating your new issue:

At NomNom side, you'll now be able to refresh your list of issues and your new issue should appear in the list.

After connecting your project with JIRA, you should see the JIRA issue information on the overview of your project in the right side:

From there you can go to your JIRA issue and if you have two way integration setup you should also be able to go from JIRA back to NomNom.

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