User Properties Management

Updated 10 months ago by Sofia Quintero

Integrations connected to NomNom will import customer feedback and any other metadata associated with it. By metadata, we mean things like customer email address, payment plans, segmentation data, product usage metrics etc.

All metadata imported into NomNom can be used as filters in your search area. This helps you create very detailed and useful search queries.

You can use metadata or user properties to build customers segments or simply filter your feedback in more strategic ways. You can learn more about creating segments in NomNom here

To know which user properties are available in your account, simply go to search, click on the filter USER, once selected, NomNom will display all user properties available. 👇

User Properties are available to users who have connected least one integration with Intercom, Salesforce, Zendesk or Stripe We are planning to expand these capabilities for all integrations. In the meantime, you can also use our API to push user properties into NomNom.

NomNom tries to match customers across multiple sources using email as a unique identifier. For example, let's say you uploaded a customer interview to NomNom and you want to make sure the interview is linked to any other feedback that customer has given you via any of your feedback sources.

All you need to do is add the email address of that customer to the customer profile and NomNom will match it for you. See an example below.

User properties are available when connecting the following integrations:

Basic user properties (name and email) are available when connecting the following integrations:

  • Zendesk
  • Help Scout
  • Delighted
  • Wootric
  • Promoter.io
  • Desk

Managing user properties

Having many user properties available in your account can help you build very useful search queries or group customers in segments. However, if you want to manage the number of properties visible in your account you can use NomNom's User Properties Manager to enable or disable properties in your account. You can always bring disabled properties back.

Email your Customers

NomNom makes it easy for you to email your customers, so you can keep them close to your product improvements. Just hover over the user's name the customer profile and double click on the email address. Now you can email your customers from a feedback doc.

Coming Soon Soon you will be able to export the email addresses of your users. For example, you can export the email addresses of people who have reported a certain bug, so you can tell them it's been fixed.

*Need help getting user properties or managing them? Please get in touch, we would love to help 👍
Contact us here hey@nomnom.it or using our live chat widget


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