AskNicely

Updated 2 weeks ago by Marketa Adamova

Let's import your AskNicely NPS feedback!

Once your account is connected, we will sync your historic data (up to 5000 most recent responses). 

We import each response where the customer left a comment. For each response, we also import the notes and the user properties connected to the respondent.

The sentiment is assigned based on the score of the responses. See below:

 
  1. First, go to your AskNicely Account > Click on Settings button > choose  API from list
  2. Once in the API section, copy your API Key:

    Once done - keep those details handy, you'll need them in a second.
  3. Now go to NomNom > Account area > Integrations and click on ‘AskNicely’:
  4. Set correct subdomain and paste the API Key you copied from AskNicely! It may take a couple of minutes to get all your NPS data in NomNom

Updates after you connect AskNicely

  • We sync new data from AskNicely once a day.
  • We keep fetching updates for existing responses for 7 days (any updates to a response in AskNicely account which was performed later than 7 days after the response was received won't be synchronized to NomNom)!

NomNom will need a few minutes to fetch all your data.


How Did We Do?