Here you will learn how to connect Slack to NomNom so that you can add customer feedback from any Slack channel to your NomNom account.
First, connect your NomNom account with Slack. You will find it in https://app.nomnom.it/account/integrations/slack/new.
Sharing from Slack to NomNom
You can send customer feedback from any Slack channel to NomNom
After connecting Slack to NomNom, invite
@nombot user to any Slack channel from which you'd like to start sending feedback:
To send feedback mention the bot followed by word add and feedback you want to send.
@nombot add I think you guys are doing an amazing job!
This will create a new document in NomNom with content "I think you guys are doing an amazing job". The bot will now start a thread and ask you follow up questions about:
- the subject of the document
- email of the user who gave the feedback (not the submitter of the feedback!)
These questions are optional, you can ignore them by replying with skip. After NomBot has finished asking questions, any message sent to the thread will append that new message to the NomNom document created in in the first step. See below:
That's it. Now, all your team members can send customer feedback right into your NomNom account without leaving Slack.
You can invite Nombot to as many channels as you like.
Can I add images or attachments to messages sent via the bot?
Not at the moment, but that's something we're working on.
If I'm forwarding a piece of feedback which reports a recurring issue - should I add it to a previously shared feedback or create a new one?
We usually advise to store feedback separately from if it comes different customers. It has certain advantages:
- you'll be able to count how many times issue or a request has come up in the past by checking the number of documents
- if you have segmentation data in your account, you'll be able to break down individual requests by user properties
Having all feedback in one conversation definitely works, but because you can link it only to one customer it and can be tagged only once (unless you highlight it and tag highlights individually) the search and reporting won't be accurate.
This is the first version of NomBot. Your feedback will help us make it better. Please get in touch with suggestions, feedback or ideas using this email email@example.com
Read more about sharing to Slack from NomNom