Tag Management

Updated 4 months ago by Sofia Quintero

Keeping your tags consistent is easy with NomNom's tag manager.  You can find the tag manager in the sub-menu right next to your avatar.

With the tag manager you can:

  1. Merge tags
  2. Rename tags
  3. Blacklist and delete tags

Rename Tags

When you click on pencil icon you can rename a tag. That will change the name of that specific tag in all documents or highlights in your account.

Only existing documents and highlights will be affected. You can use rules to automate adding a tag to any new piece of feedback.
When renaming imported tags they will be added to a blacklist (see below).

Merge Tags

Simply click on the checkbox next to tags you want to merge and click Merge.

Only existing documents and highlights will be affected

Remove and Blacklist Tags

Removing can be triggered via trash can icon or by selecting multiple tags and clicking buttonREMOVE. We will then remove the tag from all documents in your account. Note that imported tags won't be removed, but added to the blacklist.

Blacklist

Blacklisting allows you to control the visibility of tags imported from integrations. For example, your support system has its own taxonomy that works for customer support but is not relevant to your tag taxonomy in NomNom. By blacklisting tags coming from your support system none of the imported tags will be visible in documents, stats and search filters. However, you can still use these tags in rules.

This gives the ability to automate the following actions with rules, without polluting your tagging system within NomNom:

  • keep feedback incoming from an integration only if it has a specific set of tags, and hide these tags from the rest of the application
  • automatically apply a new tag based on a set of tags coming from integrations, and hide these tags from the rest of the application

You can always make blacklisted tags visible by removing them from the blacklist - that will make them visible in documents, statistics and query builder.


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